Auto-renewal services can be convenient when you want seamless access to mobile data, airtime, or subscriptions on your Glo line. However, if you’re no longer interested in a particular service or subscription, you might want to cancel the auto-renewal just like unwanted Glo SMS subscriptions to avoid unwanted deductions. In this guide, we’ll walk you through how to cancel auto-renewal on Glo for different services, including data plans, subscriptions, and value-added services.
Why Cancel Auto Renewal on Glo?
Auto-renewal can be useful, but it can also result in unexpected charges if you forget to unsubscribe from services you no longer use. By canceling auto-renewal, you regain control over your spending and ensure that only the services you want are active.
Here’s a step-by-step guide on how to cancel Glo auto-renewal for various services.
How to Cancel Glo Data Plan Auto Renewal
Glo offers several data plans that auto-renew at the end of their validity period. Here’s how to stop the auto-renewal feature for data bundles:
1. Using SMS
- To cancel auto-renewal, send the keyword “CANCEL” and send to “127”.
- For example, if you subscribed to a daily plan and want to cancel auto-renewal, send “CANCEL” followed by the plan code to 127.
- You will receive a confirmation message from Glo that auto-renewal has been disabled.
2. Using USSD Code
- Dial *777#, then select the option to manage your data plan.
- Follow the prompt to cancel the auto-renewal.
- Select “Cancel Auto Renewal” and confirm your choice.
- You will receive a confirmation SMS from Glo on the successful cancellation.
3. Glo App
- Download the Glo App from the app store.
- Log in using your phone number and OTP (One-Time Password).
- Navigate to the data plan section and turn off auto-renewal for the active plan.
Common Glo Data Plans Auto-Renewal Deactivation
| Data Plan | USSD Code | Cancel Auto Renewal SMS |
|---|---|---|
| Daily Plan | *777# | “CANCEL” to 127 |
| Weekly Plan | *777# | “CANCEL” to 127 |
| Monthly Plan | *777# | “CANCEL” to 127 |
How to Cancel Glo Value-Added Service Auto Renewal
Glo offers a variety of value-added services (VAS) like news alerts, games, voice portals, learning tools, entertainment apps, health tips, and social media chat services., which often auto-renew. If you’re subscribed to any of these services and want to cancel auto-renewal:
1. Canceling Caller Tunes Auto-Renewal
- Send dial *7728# or 577# to stop Caller Tunes auto-renewal.
2. Glo Play Subscription
- To cancel auto-renewal for Glo Play subscriptions, *777#, send an SMS with the keyword “CANCEL” to 127.
3. Using MyGlo App
- You can also use the MyGlo App to view and manage all your subscriptions, including VAS. Navigate to the “Manage Services” section to cancel subscriptions.
Deactivation of Common Glo VAS Auto-Renewal
To check your your Value Added Services active subscriptions dial *305#
| Service | Cancel Code/SMS | USSD Code |
|---|---|---|
| Caller Tunes |
|
|
| Glo Play Subscription |
| *777# |
How to Cancel Glo Data Share Auto Renewal
If you’re sharing data with others on the Glo network through the Glo Data Share service and wish to cancel auto-renewal:
- Dial *777#.
- Select “Manage Data Share” and follow the prompt to stop auto-renewal.
This method works for data bundles you’ve shared with other Glo numbers, ensuring you don’t accidentally renew a shared plan.
Canceling Auto-Renewal for Social Media Bundles
Glo offers social media bundles, such as WhatsApp, Facebook, and Instagram bundles, that may also auto-renew. Here’s how to cancel:
1. Using SMS
- Send
STOP <bundle code>to 312 to cancel auto-renewal for social media bundles.
2. Using USSD Code
- Dial *312#, and choose the option to manage your subscription.
- Follow the prompts to stop auto-renewal.
Checking Active Subscriptions on Glo
To avoid auto-renewal charges, it’s important to periodically check what services you’re subscribed to. Here’s how you can check your active subscriptions:
- USSD Code: Dial \*305# to view active subscriptions.
- MyGlo App: Log into the app and navigate to the “Manage Services” section to check your subscriptions.
Contact Glo Customer Care for Assistance
If you’re having trouble canceling auto-renewal on your own, Glo’s customer service team is available to assist. You can reach them through the following methods:
- Call: Dial 300 from your Glo line to speak with a customer care representative.
- Glo Chat: Visit the Glo Nigeria website and use the live chat feature.
- Social Media: Reach out via Glo’s official Twitter handle (@GloNG) or Facebook page (Glo Nigeria).
Frequently Asked Questions (FAQs)
1. Can I cancel auto-renewal if I’m not using the service anymore? Yes, you can cancel auto-renewal for any service you’re not using by following the steps above for that particular service.
2. How do I know if auto-renewal is active on my Glo line? You can check your active subscriptions by dialing *312# then you follow the prompt.
3. Will I get a refund for unused auto-renewed data or subscriptions? No, Glo does not typically offer refunds for unused services after auto-renewal.
4. Can I restart auto-renewal after canceling it? Yes, you can manually restart auto-renewal by subscribing to the service again through USSD, SMS, or the MyGlo app.
Canceling auto-renewal on Glo is a straightforward process that ensures you don’t pay for services or plans you no longer need. Whether it’s a data plan, value-added service, or social media bundle, you can stop auto-renewal using SMS, USSD, or the MyGlo app. Always review your active subscriptions periodically to ensure you’re only paying for what you use.
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