Do you know how to check MTN call history online? There are several reasons why people do that, for example you may want to review your call logs to track your phone usage especially when managing your expenses or checking your bill.
Some of us also check our call history to verify missed calls or to know how long we’ve been talking. It can also be used to check your mobile data usage or find out about any network issues you’re facing.
MTN respects your privacy and security. They ensure that your personal information including your call history is only accessible by you the account holder.
They don’t share your data with any third party unless required by law. When you check your call history you’ll need to use secure methods like the MyMTN app or USSD codes which require a PIN or OTP for verification.
So as long as you follow these steps your information is safe and secure. You can be rest assured your personal data is protected.
How to Check MTN Call History Online
If you want to check your MTN call history online there are several ways to do that. Whether you use an app, USSD code or MTN’s official website there’s a solution for you. Below are the ways to check your call logs online.
1. Using the MyMTN App
One of the easiest and fastest way to check your MTN call history is by using the MyMTN app. The app is available for both Android and iOS and it shows your call logs in detail. Here’s how to use the MyMTN app to view your call history:
- Download the MyMTN app: If you don’t have it, go to Google Play Store or Apple App Store to download the MyMTN app. You can also send a text message with the word “MYMTN” to 5018 to get a link to download the app.
- Log in to your account: Open the app and log in with your MTN number. You may be required to enter an OTP (one-time password) sent to your phone for verification.
- Go to account history: Once logged in tap on the drop-down menu on the app’s main screen and select “Account History.”
- Call history: From the account history section select “Call History”
- Date range: You can only see call logs for the last 7 days at a time so you’ll need to adjust the dates. If you want to see call history for a specific period you can set the start and end dates.
- View call logs: The app will show you a list of all calls made during that period including call duration and numbers dialed.
2. MTN Call History via USSD Code
If you don’t want to use an app, another way to check your MTN call history is via USSD code. MTN has a simple USSD service to let you access your call records directly from your phone. Here’s how to do it:
- Dial *1333#: Dial *1333# on your MTN number to get to the self-service menu.
- Select service: After dialing the code, select 1 to get to services. You may be prompted to enter your self-service PIN.
- Itemized Bill: From the menu, select 6 for itemized request.
- Call History: Select 1 for Voice Itemized Bill to view your call history.
- Enter email: You will be asked to enter your email address to send the call records to you.
- Confirm details: Once you’ve entered your email address, confirm and enter the start and end dates for the period you want to check.
- Get your call history: After you’ve confirmed your request, you should receive your itemized bill via email within an hour.
The USSD method is good if you don’t have a smartphone or prefer to use a basic phone. It’s quick, easy and simple.
3. MTN Call History via Website
For those who want to check their MTN call history from a computer or laptop, MTN has an online portal where you can access your account. Here’s how to do it:
- Go to MTN website: Go to the MTN website (www.mtn.com) and log in with your MTN number and password.
- My Account: Once logged in, go to the My Account section where you’ll find various account details.
- Call History: Click on Call History to view your recent calls.
- Date range: You can view your call history for up to 3 months. Enter the start and end dates for the period you want to check.
- View or download: Once you’ve entered your dates, you can view your call history or download it.
The website gives you a full and detailed view of your call records. Good for those who prefer to manage their account from a computer.
4. Request Call Logs via MTN Customer Care
If the above doesn’t work for you or you want to talk to someone directly, you can reach out to MTN customer care for help. MTN’s customer service can get your call logs for you. Here’s how:
- Dial 180: Call MTN customer care number (180) from your MTN line and talk to a representative.
- Ask for your call history: Ask the representative to give you your call history for a specific period. They may ask you to confirm some details to confirm your identity.
- Get your call logs: The customer service team will email or send your call logs to you via SMS depending on your choice.
5. Tips to Check Call History Online
Checking your MTN call history online is pretty straightforward but here are some tips to make it even easier:
- Make sure your account is active: Ensure your MTN account is active and you have no issues with your service before you try to access your call history.
- Keep your PIN handy: When using USSD or MyMTN app, make sure you have your self-service PIN handy as you may need it to complete your request.
- Know your date range: If you want call logs for a specific period, make sure you note the exact dates in the correct format (DD MM YYYY).
- Check your email: If you requested your call logs via email, make sure you check your inbox and spam folders for the report.
Conclusion
In summary, checking your MTN call history online is easy and convenient thanks to the many options MTN has provided. Whether you prefer to use the MyMTN app, access your account via the website or simply dial a USSD code, there’s an option for you.
With simple steps and many choices, you can keep track of your call records and manage your usage better. Follow the steps above and you’ll be able to get your call logs in no time and have the information at your fingertips.
